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Shipping Questions | Ordering Questions | General Questions
- Shipping Questions
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- Ordering Questions
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Pre-order questions
Post-order questions
Misc questions
- General Questions
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- Shipping Answers
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- For
orders placed from Alaska and Hawaii,
we will ship USPS 3 Day Priority. Each order will have Delivery
Confirmation. If you live in Alaska or Hawaii and require
a quicker shipping method, please send us an email or give
us call.
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- Ordering Answers
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What
is your return policy?
- General Answers
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Where
is Cosmo’s Vegan Shoppe located?
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Are
all of the products on your website in stock?
- The
items available for purchase on our site are all stocked
in our store. If an item is out of stock in the store, it
will be listed as out of stock on our website also. If for
some reason you have purchased something on our site that
we are out of stock on, you will be notified of this immediately.
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Does
Cosmo's Vegan Shoppe drop ship?
- No.
Every item you purchase will ship directly from our store
location.
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Do
you offer products at wholesale prices?
- Cosmo’s
is a retail store, therefore we are unable to offer products
for wholesale. Please contact the manufacturer directly
if you are looking for items to re-sell.
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Do
you know where I can pick up these products locally?
- Cosmo’s
ships almost anywhere in the world. But if you are interested
in purchasing any of our products from another retailer,
your best bet is to contact the product manufacturer directly
to find out if said product can be found at a store near
you.
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I
make really cool purses/scarves/aprons/t-shirts/earrings/soaps/etc.
Will you sell them?
- Maybe.
We are always on the lookout for new and exciting vegan
items to offer our customers. Are the items you make vegan?
If so, you are welcome to send us wholesale information
on your goodies. Are you vegan? Even better. We love supporting
the vegan community. But please don’t be mad at us
if we choose not to carry your products. We are small, therefore
we have to choose what we carry very carefully.
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I
represent a company that manufacturers products you should
sell. Who should I contact about this?
- We
are always on the lookout for new and exciting vegan items
to offer our customers. If you have products that are vegan,
then you are welcome to email all pertinent wholesale information
to info@cosmosveganshoppe.com.
Unless it’s a weight loss supplement of some sort. We refuse
to carry any of that stuff, no matter how vegan it is. Thank
you for understanding!
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Who
is Cosmo?
- Cosmo
(Moe) is our eleven year old black cat. Despite him being
the owner of Cosmo’s Vegan Shoppe, we can’t
get him to pack a single box. He’s cute, but lazy.
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Is
everything vegan? Really?
- Yes!
We work very hard to make sure every product we sell is
100% vegan. Squinting at all those ingredient lists and
calling companies can get tedious, and we are happy to do
it!
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What
about human rights?
- Yes, we
care about the humans, too. In fact, we only carry clothing,
shoes, wallets, belts, bags, etc. that are made without
the use of sweatshop labor. We do not carry products made
in China, even if a company claims that their China-made
product is sweatshop-free. Until the Chinese government
fully supports fair working conditions and fair wages for
workers, we can’t trust the product to truly be “sweatshop-free”.
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Why
do you carry such expensive vegan shoes? I can go to Payless
and get a pair of leather-free shoes for 20 bucks!
- We hear
you. It’s very tough to find an inexpensive pair of
shoes made in a sweatshop-free factory by workers earning
a living wage. The good news is that we carry sweatshop-free
shoes made of high quality materials that will hopefully
last you a good long time with proper care.
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When
I opened my box, there were Styrofoam peanuts used as packing.
Eeek! Don’t you care about the environment?
- Running
an online business does require the use of packing material.
However, the majority of shipping material we use in customer
orders is being reused. You see, all of our vendors send products
to us in boxes with packing material. So we often reuse boxes
and packing material that has been sent to us. On the rare occasion
that we actually purchase any packing material, then it is biodegradable
cornstarch peanuts.
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We encourage our customers to reuse the packing material from
your orders as well.
- And
speaking of environmentally friendly, we offer only paper bags
in our retail store, no plastic. And we won’t put your
purchases in a bunch of bags like they do at Target,
either. We are confident that your toothpaste and your Tings
can share a bag without incident. If you don’t want a
bag at all…. Well, that’s even better!
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