• Yes, to help keep our prices low, there is a $10.00 order minimum.

Order payment options:

• Online- place your order safely and securely through our online store: www.cosmosveganshoppe.com. You will receive an email confirmation once your order is placed.
  
• Fax - fax your order 24 hours a day 7 days a week to 678-921-0169. Please be sure to include contact name, phone number, shipping address, item number, quantity and payment method. You can fax an order and send us a check or money order when the order is complete or you can provide your credit card information. *note sending your credit card information via fax is not secure. However, once your order is complete, we will destroy the credit card number.
• Phone- you can call us toll free: 800-260-9968 or 678-921-0102
• Mail- mail your order: 672 Highland Avenue NE Atlanta, Ga 30312. If you need to mail in an order, an easy way is to proceed to the checkout right before confirmation, print out the page and send it to us along with check or money order. Send us an email with your order request so we can put your items aside.

• We accept Visa, MasterCard, American Express, Discover, Paypal, checks and money orders. All credit card orders placed online are transfered securely through SSL ( Secure Sockets Layer) and processed by a 3rd party credit card company. Make checks and money order payable to: Cosmo's Vegan Shoppe. *note* Checks must clear before the order is shipped. Please allow 5-10 business days for checks to clear.
• We do not accept cash.

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• Georgia residents will be charged 7% sales tax. If you live outside of Georgia and live in the U.S., you will not be charged sales tax.
• If you live outside the U.S. and place an order with us, you might have to pay custom fees and/or taxes. You will be responsible for paying any customs fees and/or taxes. Cosmo's Vegan Shoppe does not have any control over any custom fees or taxes charged.

• We ship to most locations wordwide!
• Orders placed inside the U.S. will be charged weight based shipping.
• Orders placed outside the U.S. will be charged the exact shipping cost (this includes APO/FPO).
• For all shipping questions, please click here

• We want your order to arrive safe and sound. During the warmer months (May-October), it's time to seriously think about protecting the perishable items (chocolates, cookies, donuts, lip balm, flax oil, marshmallows etc ) from melting while your order is in the hands of UPS or USPS. As a solution, we sell a Uline Ice Pack that will be placed into your shipping box as added protection against the summer heat.
• Please keep in mind if you live outside 2 shipping days from our location in Marietta, Ga, the ice pack alone may not completely protect perishable items from melting. We highly recommend selecting expedited shipping such as UPS 3 day select or 2nd day air and purchasing the ice pack to ensure optimal protection.
• Please click here for shipping information
• As a friendly reminder, Cosmo's Vegan Shoppe is not responsible for melted/damaged items during shipping.

• Orders placed before 1:00 PM EST Monday-Friday will ship within 24 hours. Orders placed on Saturday or Sunday will ship on the following Monday. If we are out of stock on any item from your order, you will receive an email or phone call update notifying you of any possible delay.

• If you place an order online, you will immediately receive a confirmation email.
• Please review your order and make sure everything is correct.
• If you accidentally ordered an incorrect item, send us an email or give us a call so we can correct your order before it ships.
• If you fax, mail or phone your order, a confirmation email will be sent right after the order is processed.
• You can check on your order status by clicking here .
• If an item is backordered, you will either receive an email or we will call you.

• If you do not receive a confirmation, there's a chance your ISP or email software has a spam filter and removed it from your email bucket. If so, please send us an email: info@cosmosveganshoppe.com or call us 800-260-9968 or 678-921-0102 and we will verify your order immediately.

• If you created an account when you placed your order, you can click here for your order status.
• If you did not create an account, send us an email or give us a call and we will be happy to provide shipping information

• We want your shopping experience to be easy and hassle free. If you receive an error message when checking out, please contact us immediately! You can call us toll free @ 800-260-9968 or 678-921-0102 Monday -Friday 10-7 EST or Saturday 12-5 EST. or send us an email: info@cosmosveganshoppe.com and we will correct the problem.

• Please let us know what you want and we will try to get it for you. We get new items almost everyday, so there's a good chance we'll have what you are looking for. We want your feedback, so please email requests to info@cosmosveganshoppe.com

• We want you to be happy with the products your purchase from Cosmo's Vegan Shoppe. We make every effort to provide high quality products that are free from damage and well within any expiration date. If for some reason you are unhappy with a product, you may return it to us within 30 days for a refund, exchange, or store credit.
• You are responsible for any shipping charges incurred when sending a product back to us. You will not be credited the original shipping charge from the original order. The shipping charge will be waived or credited back to you if the return is due to an error on our part, or if you received a damaged item. We do not accept items that are opened or used. Opened or used items are not eligible for a refund
• We are unable to issue refunds for highly perishable food items (chocolates, cookies, marshmallows, lip balm, donuts etc) or heat sensitive items such as flax oil. Please be aware that if you order any heat sensitive items such as lip balm, chocolate, or flax oil in the summer, you may need to use an express shipping method to keep your products from melting. You may also want to purchase an Ice Pack along with express shipping to ensure optimal protection. We do not accept returns for any melted items. If you have any questions or concerns about our return policy, please email us or give us a call.

• Yes! Visit us at 672 Highland Avenue NE Atlanta, Ga 30312. Click here for information and directions